Orders & Shipping
Do I need an account to order?
No. Guest checkout is always available — no registration required.
Where do you ship?
We ship worldwide. Prices are shown in your local currency and delivery estimates are displayed on every product page.
How long does delivery take?
Most orders arrive within 7–15 business days depending on destination. You will receive a tracking number by email as soon as your order ships.
How do I track my order?
Use the tracking link in your shipping email, or visit our Track Order page.
Payments & Security
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal, where available in your country.
Is checkout secure?
Yes. Checkout is hosted by Shopify, is PCI-DSS compliant and fully encrypted. We never see or store your card details.
Returns
Can I return an item?
Yes — please see our Returns & Exchanges page for eligibility and how to start a return.
Products
Are your products authentic?
Every piece is quality-checked and described accurately, including materials and dimensions.
How do I care for gold vermeil jewelry?
Avoid water, perfume and lotions; store pieces separately in a soft pouch.