We want every P2R purchase to be exceptional. If you are not entirely satisfied, you may return eligible items within 30 days of delivery. This is in addition to your statutory 14-day right of withdrawal under EU consumer law.
Eligibility
- Items must be unworn, unused and in their original condition, with all tags, seals, certificates and original packaging.
- For hygiene reasons, opened cosmetics, skincare and makeup cannot be returned unless faulty.
- Personalised, engraved or made-to-order items are final sale unless faulty.
How to Return
Contact support@p2rglobal.store with your order number. We will send return instructions and, where applicable, a prepaid insured shipping label. Items sent back without first contacting us cannot be accepted.
Inspection & Refunds
Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method within 14 days. Your bank may take additional time to post the credit.
Damaged or Defective Items
Please inspect your order upon receipt and contact us within 48 hours if an item is defective, damaged or incorrect, so we can make it right.
Exchanges
For a different size or model, return the original item and place a new order.